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After activating a service process definition, link a request form (Omniscript or screen flow) associated with the service process definition to one of the Action Launcher deployments. Agents can search for and launch this Omniscript or screen flow from a record details page using the Action Launcher component.
| Available in: Lightning Experience |
| Available in: all editions with the Industry Service Excellence licenses |
| User Permissions Needed | |
|---|---|
| To create an Action Launcher deployment: | Industry Service Excellence permission set |
| To edit pages in Lightning App Builder: | Customize Application AND View Setup and Configuration |
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