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Service Process Studio
Enable Service Process Definition Sync with Product Catalog Management

Enable Service Process Definition Sync with Product Catalog Management

To sync service process definitions and list them as service process products in Product Catalog Management, enable the integration between Service Process Studio and Product Catalog Management.

Required Editions

Before you begin, review the considerations for listing service processes as products in Product Catalog Management. See Prerequisites to Configure Eligibility Rules and User Access Control for Service Processes.

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the required licenses
User Permissions Needed
To enable service process definition sync:

Industry Service Excellence

AND

Product Catalog Management Designer

  1. From Setup, in the Quick Find box, enter service process studio, and then select Service Process Studio Definition Settings.
  2. Turn on New Service Process Definition Sync.

After you enable this setting, the service process definitions that you create are synced with Product Catalog Management and are listed as service process products.

 
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