Service Process Studio Integration Definitions

If a fulfillment flow requires Salesforce org to connect to an external API to send details to an external system such as a banking system or healthcare system, you can use integration definitions to quickly set up the communication with an external endpoint.

To create the integration definitions, you can choose between two options:

• External Services Defined: A low code and declarative approach to connect Salesforce with an external endpoint. Learn more about External Services Registration in External Services Registration.
• Apex Defined: Gives greater control over the API call out. In this integration definition type, the end-point configuration, the input processor, and the output processor are handled in an Apex class.

Learn more about integration definitions in Create an Integration Definition.

Associate the Integration Definition with a Service Process Definition

You can associate the integration definition that you plan to use within the fulfillment flow in the Service Process Studio. When creating a service process definition, add the integration definition in the Service Process Studio as shown in this example. When you plan to migrate Service Process Definitions across the org, the associated Integration Definitions are also migrated making the post migration process easy.