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Timeline
Timeline Considerations and Limitations

Timeline Considerations and Limitations

Limitations are boundaries beyond which features are unavailable, performance is throttled, or usage billing charges are applied. Work with your account executive to find a solution that meets your goals.

Required Editions

Available in: Lightning Experience
Available in: All editions with Industry Service Excellence permission set licenses

Understand the objects that Timeline supports.

  • Timeline doesn’t support Notes or other objects with a unique user interface for creating and showing records.

Consider these limitations while you use Timeline.

  • For optimal timeline performance, limit the Data Cloud data ingestion rate to 2 million records per day.
  • For the limit on the total number of concurrent Data Cloud API queries, see Data Cloud Limits and Guidelines.
  • For the Unified Individual data model object, Timeline can show only the Data Cloud data graph events.
  • For a Data Cloud data model object, Timeline can show up to 100 engagement events that occurred within the past 30 days.
 
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