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            Timeline Considerations and Limitations

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            Timeline Considerations and Limitations

            Limitations are boundaries beyond which features are unavailable, performance is throttled, or usage billing charges are applied. Work with your account executive to find a solution that meets your goals.

            Required Editions

            Available in: Lightning Experience
            Available in: All editions with Industry Service Excellence permission set licenses

            Understand the objects that Timeline supports.

            • Timeline doesn’t support Notes or other objects with a unique user interface for creating and showing records.

            Consider these limitations while you use Timeline.

            • For optimal timeline performance, limit the Data Cloud data ingestion rate to 2 million records per day.
            • For the limit on the total number of concurrent Data Cloud API queries, see Data Cloud Limits and Guidelines.
            • For the Unified Individual data model object, Timeline can show only the Data Cloud data graph events.
            • For a Data Cloud data model object, Timeline can show up to 100 engagement events that occurred within the past 30 days.
             
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