View engagement Data Cloud events on
the timeline to enhance information retrieval, get the historical context, and have
contextual and concise communication with customers and prospects.
Required Editions
Available in: Lightning Experience
Available in: All editions with Industry Service Excellence permission set
licenses
User Permissions
Needed
To view Data Cloud events:
Access to data space
Here are a few things to keep in mind while using the timeline to view Data Cloud
engagement events:
The timeline shows a notification after fetching Data Cloud engagement events.
You must click to see the Data Cloud engagement events on the timeline.
You can't click open the Data Cloud engagement events shown on the timeline.
You can't edit or delete the Data Cloud engagement events shown on the
timeline.
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