Activate Your Service Process

Finalizing a service process involves careful review before activation. After the design is complete, the service process designer saves the configuration and clicks the Activate button to deploy it.

To change the service process after reviewing its details, designers can go back and update the steps that they want to change. Activating the service process makes it live and ready to manage incoming requests according to the defined workflow. Activate the service process only when you want customers to start to use the process.