Agentforce for Unified Catalog

Build trusted, intelligent AI agents for your business with Agentforce. Bring your agentic workflows to life with Agentforce assets that are provided with Agentforce for Unified Catalog.

Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.

• Billing Considerations for Agentforce for Unified Catalog
  Agentforce for Unified Catalog actions use Flex Credits to call generative AI. Use of Agentforce for Unified Catalog impacts the consumption of credits used for billing in the Standard Action usage type.
• Set Up Agentforce for Unified Catalog
  Set up Einstein Generative AI and Agentforce to get access to the generative AI features and assets provided with Agentforce for Unified Catalog. Configure agents that assist your teams in optimizing their product and service process related tasks. Provide users access to work with agents.
• Check Product Eligibility with Agentforce
  The Check Product Eligibility Agentforce action verifies whether accounts, contacts, and users are eligible for products associated with service processes. The action uses a predefined criteria to assess requestor eligibility. The built-in checks make sure that you offer the right products to the right audience without any human intervention.
• Service Process Launch Management with Agentforce
  With this feature, streamline service process launches by replacing manual requests with a single, guided digital intake form. This ensures all critical information is captured accurately from the start, empowering agents to immediately create a case or incident without delays, errors, or follow-up.