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Unified Catalog
Unified Catalog Editions and Permissions

Unified Catalog Editions and Permissions

Review the required permissions for Unified Catalog and learn how to assign them based on user roles.

Required Editions

Required Unified Catalog Editions and Permissions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer editions with Unified Catalog.

To access Unified Catalog features, your org requires the Unified Catalog Add-On license and the permission set that corresponds to the user's role. The Unified Catalog add-on license is automatically included with your purchased product. The table below outlines the specific permission sets required for each persona.

PERSONA Permission Set USE
Admin
  • Unified Catalog Admin
  • Context Service Admin
  • Product Catalog Management Administrator
  • IT Service Management Admin User
Provides users access to administer the Unified Catalog app and to provide access to designers and service reps.
Designer
  • Unified Catalog Agent
  • Context Service Runtime
  • Product Catalog Management Viewer
  • Product Discovery User
Provides users access to use and manage catalog items and service processes.

Customizing Permissions

If you customize Unified Catalog, such as adding fields, create a custom permission set. To remove user permissions from the default permission set, create a muting permission set. Then, use permission set groups to assign users the Unified Catalog permission set in addition to your custom permission sets. This approach ensures users always have the latest default permissions and is an alternative to cloning permission sets.

Features Available by Request

The ability to modify submitted service requests isn’t available to all customers. To request access to this capability, contact your Salesforce account executive. See Service Process Builder Components.

 
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