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Review the supported service process attributes, generated flow behavior, and requestor experience before creating an agent action for a service process. Agent actions don’t support list-of-maps attributes, context variables, picklist values as a distinct data type, or service processes that include product selections.
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Unsupported attribute types: Agent actions don’t support service process attributes that use list-of-maps attributes or context variables.
Picklist attributes: Agent actions treat picklist values as text in the generated autolaunched flow.
Default values: Dynamic agent action instructions don’t support default values for context definitions or list-of-maps attributes.
Numeric-variable scale: Currency, Number, and
Percentage variables in a generated autolaunched flow have a default scale of 0.
Change the scale before activating the flow when the variable requires decimal
precision.
Business logic: The generated flow doesn’t copy business logic from the intake flow. Add the required business logic to the generated flow.
Flow variable API names: Don’t change the API names of flow variables. The generated agent action uses these names to identify service process attributes.
LWR site experience: LWR sites show supported service process attributes as natural-language questions.
Product selections: Agent actions don’t support service processes that include product selections.
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