With this feature, streamline service process launches by replacing manual requests
with a single, guided digital intake form. This ensures all critical information is captured
accurately from the start, empowering agents to immediately create a case or incident without
delays, errors, or follow-up.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions
with Unified Catalog and the Agentforce Employee Agent add-on license.
Set Up Service Process Launch Management To use Agentforce Service Process Launch Management (Product Launch Management), turn on the required features and assign permissions.
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