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With this feature, streamline service process launches by replacing manual requests with a single, guided digital intake form. This ensures all critical information is captured accurately from the start, empowering agents to immediately create a case or incident without delays, errors, or follow-up.
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions with Unified Catalog and the Agentforce Employee Agent add-on license. |
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