Service Process Launch Management with Agentforce

Available in: Lightning Experience

Available in: Enterprise, Unlimited, and Developer editions with Unified Catalog and the Agentforce Employee Agent add-on license.

Service Process Launch Management connects Agentforce interactions with service processes in Unified Catalog. The selected service process determines the intake experience used to collect request information.

With Service Process Launch Management, requestors:

• Find service processes through Agentforce.
• Open the intake experience configured for a selected service process.
• Provide the information required by the intake form.

Clear service process descriptions improve how Agentforce matches requestor input to relevant service processes.

• Considerations for Service Process Launch Management
  Review the supported language, locale, and agent template type before setting up Service Process Launch Management.
• Set Up Service Process Launch Management
  Add the Agentforce Service Process Launch Management subagent to an Agentforce Employee Agent, and then configure service process matching, site access, user access, and usage tracking. In some interfaces, Service Process Launch Management is called Product Launch Management.