Unified Catalog Setup

Unified Catalog centralizes product and service data, making it easier for users and processes to find, manage, and reuse catalog items. Essential setup involves assigning the appropriate permission sets to service designers and users to control access and capabilities. After the setup, the catalog uses three distinct objects for operational work: the Case object manages general issues and questions, the Incident object handles unplanned service interruptions, and the Service Request object fulfills repeatable, pre-approved requests.