When a request is received for a plan member, clinical professionals and support
staff gather and review the member's medical information from the provider. Health Cloud
puts all the information in one convenient place for you to work with.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
Open a care request from the queue.
Review the basics of the case by going through the information on the Details
tab.
A typical care request can have details like these:
Diagnosis
Primary | ICD-10 code | I83.891 | Varicose veins of right lower
extremity with other complications | Effective: 5/2/2018
TOUJEO (insulin glargine injection)| 300 units/ml in 1.5 mL Solostar
disposable prefilled pen | 0.2 units per kg of body weight once
daily | Inject TOUJEO subcutaneously once a day into the abdominal
area, thigh, or deltoid at the same time each day. Rotate injection
sites within the same region from one injection to the next |
Refills: 4
In the Details section of the care request, review the information about the
provider that submitted the care request.
Check that the member's plan covers the item or service by looking at their benefits.
Review the guidelines for any helpful information that your Health Cloud
administrator has provided.
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