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            Gather Medical Information

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            Gather Medical Information

            When a request is received for a plan member, clinical professionals and support staff gather and review the member's medical information from the provider. Health Cloud puts all the information in one convenient place for you to work with.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            1. Open a care request from the queue.
            2. Review the basics of the case by going through the information on the Details tab.
              A typical care request can have details like these:
              Diagnosis
              Primary | ICD-10 code | I83.891 | Varicose veins of right lower extremity with other complications | Effective: 5/2/2018
              Procedure/Service
              CPT code | 37765 | Stab phlebectomy of varicose veins, 1 extremity; 10-20 stab incisions | Effective: 6/30/2018
              Drug
              TOUJEO (insulin glargine injection)| 300 units/ml in 1.5 mL Solostar disposable prefilled pen | 0.2 units per kg of body weight once daily | Inject TOUJEO subcutaneously once a day into the abdominal area, thigh, or deltoid at the same time each day. Rotate injection sites within the same region from one injection to the next | Refills: 4
            3. In the Details section of the care request, review the information about the provider that submitted the care request.
            4. Check that the member's plan covers the item or service by looking at their benefits.
            5. Review the guidelines for any helpful information that your Health Cloud administrator has provided.
             
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