Energy and Utilities Winter '23

For Winter '23, the Energy and Utilities cloud offers new and enhanced features to reduce time to value for the Contact Center Console and Customer Acquisition Management​​. The Utility Self Serve Portal​​ is easier to use, too. You can also integrate with external billing applications with a sample MuleSoft application.

• Identify Callers in Energy & Utilities Contact Center Console
  The Energy & Utilities Contact Center Console​​ now includes enhancements that reduce the time to value for your customer support team and fosters customer satisfaction.
• Deploy Customer Acquisition Management More Easily
  The Customer Acquisition Management application is now easier to deploy due to the new job management feature. You can now run several post-deployment steps with just a click of a button, instead of running code on the developer console.
• Easier to Use Utility Self Serve Portal
  The Utility Self Serve Portal​​ now includes a number of enhancements that aim to inform and delight your customers and improve the existing guided processes.
• Connect to External Billing Systems with MuleSoft Direct for Energy & Utilities Cloud
  The Anypoint Exchange now has MuleSoft Direct which is a sample MuleSoft application that can be integrated with external billing applications and Energy and Utility applications.