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De manier waarop u de identiteit van een beller verifieert, is afhankelijk van de manier waarop uw beheerder het proces heeft geconfigureerd. Mogelijk moet u alleen de identiteit van de beller verifiëren. Maar uw identiteitsverificatiestroom kan ook interactiedetails opslaan. Als iemand belt namens iemand anders, moet u mogelijk twee identiteiten verifiëren.
Beschikbaar in: Lightning Experience Beschikbaar in: Enterprise en Unlimited Edition met Health Cloud |
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