Configure Virtual Calls

Now that you have connected the AWS account to Salesforce, you can configure the Virtual Calls utility. Input the appointment types that use the video feature, choose a transcription type, and provide the storage place for transcripts.

1. From Setup, in the Quick Find box, enter Video, and select Video Call Configuration.
2. Click New Video Call Configuration.
3. Enter a Label name.
4. Enter an API name.
5. For Usage Type, choose Chime.
6. Optionally, enter the Experience Cloud API name for the page that includes the video component. If you haven't created this Experience Cloud page yet, you you can enter the API name after you do so.
7. Enter the Named Credential associated with your AWS Chime connection.
8. For AWS Visit Region, select the control region used when setting up your AWS Chime connection.
9. For AWS Endpoint region, choose the Media region used when setting up your AWS Chime connection.
10. For AWS Video Waiting Room and Messaging region, choose the Messaging region used when setting up your AWS connection.
11. For External Role Identifier, enter the AWS IAM Chime Role.
    Coordinate with your AWS admin to retrieve this value. It has a format that is looks like this: arn:aws:iam::00000000000:role/SampleChimeUser.
12. Leave the Storage Bucket name field blank, as it isn’t used.
13. Choose the Speech Analysis Service type.
    Transcribe Medical currently is only supported for US English.
14. For Video Call Appointment Type Value, enter one or more of the picklist values that you added to the Default Appointment Type picklist field to signify a video appointment in the Service Appointment object. Use semicolons to separate multiple values.
15. Save your changes.