Troubleshoot a Workflow in Marketing Cloud Intelligence
If a workflow fails, view the log file to see what caused the failure. A workflow can
run for 6 hours. If the workflow doesn’t finish executing in that time, it times out.
Required Editions
User Permissions Needed
To troubleshoot a workflow:
Admin
On the Connect & Mix tab, select Workflows.
Select the failed workflow, and click Show Run Status.
A window shows the run status of each element in the workflow. The information is updated
while the workflow runs
To investigate why a workflow failed to run, click Log. Each
instance has its own ID.
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