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Learn About Real-Time Offer Management
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          Design Promotions Programmatically

          Design Promotions Programmatically

          Use the Promotion Creation API to create, configure, and manage promotions. System integrators can seamlessly integrate the API with external systems where users such as store managers can create promotions.

          Required Editions

          Available in: Lightning Experience
          Available in: EnterpriseUnlimited, and Developer Editions with Real-Time Offer Management

          To create a promotion, specify the primary details, promotion rules, and rewards. When you specify the details of the rules and rewards, map the details that you specify with the type of promotion template that you want to use in the promotion. You can also specify eligibility criteria and limits for the promotion.

          Important
          Important You can't use Promotion Creation API to create promotions that use the Engagement Trail promotion template.

          You can also use the API to update and delete promotions, and to retrieve promotion details. To understand how to design a promotion, see Quick Promotion Wizard steps.

          Example
          Example The marketing team at Cloud Kicks is planning their summer marketing campaign for the 'Cloud Kicks Loyalty' loyalty program. To boost sales and reward their loyal customers, they want to create a promotion called Summer Sale. This promotion will run during the month of June and will offer a 10% discount on purchases over $50. The promotion is specifically for the Summer Sneakers product category on their app and is targeted towards their Loyal Customers segment. To ensure the promotion is effective, they want to limit its usage to 1000 times overall and 5 times per customer.

          Here's what the Promotion Creation API's request looks like when the API is executed:

          {
            "promotionDetails": {
              "name": "Summer Sale",
              "displayName": "Summer Sale Promotion",
              "priorityNumber": 1,
              "description": "Summer Sale promotion offering a 10% discount on purchases over $50",
              "promotionCode": "SUMMER2025",
              "startDateTime": "2025-06-01T00:00:00.000Z",
              "endDateTime": "2025-06-30T23:45:00.000Z",
              "loyaltyProgram": {
                "name": "CloudKicksLoyalty"
              },
              "promotionEligibility": {
                "productCatalog": {
                  "id": "0ZSxx000000001dGAA"
                },
                "eligibleProductCategories": [
                  {
                    "id": "Summer Sneakers"
                  }
                 ],
                "eligibleChannels": [
                  {
                    "channelType": "Online",
                    "channel": {
                      "name": "App"
                    }
                  }
                ],
                "eligibleSegments": [
                  {
                    "name": "Loyal Customers"
                  }
                ],
                "areAllLoyaltyMembersEligible": false     
              },
              "promotionLimits": {
                "usePerCustomerLimit": 5,
                "totalUseLimit": 1000
              }
            },
            "rules": [
              {
                "templateName": "BuyXToGetRewards",
                "ruleName": "SummerSaleRule",
                "priority": 1,
                "eventConfiguration": [
                  {
                    "allOf": [
                      {
                        "anyOf": {
                          "purchaseType": "ProductCategory",
                          "applicablePurchaseList": [
                            {
                              "name": "Summer Sneakers"
                            }
                          ],
                          "purchaseCriteria": {
                            "type": "Amount",
                            "value": 50
                          }
                        }
                      }
                    ]
                  }
                ],
                "rewardConfiguration": [
                  {
                    "type": "ProvideDiscount",
                    "rewardDetails": {
                      "discountValue": "10",
                      "discountType": "PercentageOff"
                    },
                    "targetAudience": {
                      "audienceType": "AllLoyaltyMembers"
                    }
                  }
                ]
              }
            ]
          }
           
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