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Learn About Real-Time Offer Management
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            What Happens After Pricing Promotion Activation

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            What Happens After Pricing Promotion Activation

            When you activate a promotion that uses the pricing promotion template, a set of records is created and associated with the promotion record. The associated records track the promotion’s eligibility criteria and limits. If a pricing promotion is associated with a Marketing Cloud Engagement business unit and you activate the promotion’s launch email, a journey is automatically created for the promotion in the business unit.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions with Real-Time Offer Management

            Review the Promotion’s Eligibility Records

            On the Eligibility tab of the promotion record, you can review:

            • The list of products and categories that are eligible for the promotion
            • The list of channels that are eligible for the promotion
            • The list of Data Cloud segments that consist of the promotion’s target audience

            If your promotion’s target audience belongs to a campaign, then the campaign is associated with the promotion by using the Campaign field in the promotion record.

            Review the Promotion’s Enrollment Requirement Status

                  

            On the Overview tab of the promotion, check the promotion’s eligibility for enrollment and its enrollment window.

                

            Review the Promotion’s Limit Records

            On the Limits tab of the promotion record, review the details of each promotion-level limit and customer-level that you have set for the promotion.

            Review the Promotion's Journey

            On the Journeys Dashboard of the Engagement business unit associated with the promotion, you can view the promotion's journey. To help you uniquely identify your promotion's journey, the journeys are named as Launch Promotion and suffixed with the ID of the promotion. The journeys contain only one activity, the launch email. The journey automatically sends the promotion launch email to the promotion’s target audience.

            After the journey is created, you receive an in-app notification in Salesforce CRM org. You also get an in-app notification if the journey isn’t created in the Engagement business unit due to an error.

             
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            Salesforce Help | Article