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Learn About Real-Time Offer Management
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            Ways to Track Customers' Usage of Promotions

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            Ways to Track Customers' Usage of Promotions

            After customers start using promotions, marketing managers can track the usage of promotions. You can track promotion usage only when the Promotion Reward Application API is used to update customers' promotion reward details in Salesforce.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions with Real-Time Offer Management

            Promotion party usage records associate customers with the promotion that they’ve used. Marketing managers can review promotion party usage records to track:

            • Number of orders for which a customer has used a promotion.
            • Number of vouchers that a promotion has issued to a customer.
            • Number of times a customer has used a promotion.
             
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            Salesforce Help | Article