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User-Created Attribute Troubleshooting
Review details to help you troubleshoot user-created attributes in Audience Builder for Marketing Cloud Engagement.
My Contact Attributes Don’t Appear
Ensure that you correctly configured Contact Builder data relationships to link all applicable data sources.
I Can’t Add Attributes Because the Add Attributes Option Doesn’t Appear or Is Inactive
Contact your account executive for help. The automation that refreshes your audience data can require modification. For optimum performance, we restrict user-created attributes to 30.
I Added My Attribute, but the Email Notification Says It Wasn’t Deployed
Search your list view for the attribute. We don't notify you when you add an attribute that was already added. Use the existing attribute. If the attribute doesn’t appear, review the automation in Automation Studio. Resolve any errors as necessary.
I Need to Re-Map My Automation
You can remap the automation used to refresh an attribute as necessary. You can also associate new automations in Automation Studio after setting up this tool. We recommend using the default mapping unless you must use another automation.
I Can't Manage or Delete a System-Created Attribute
These attributes are displayed to help ensure that you don't duplicate an existing value. You can’t delete value attributes from a standard or services-created dimension package.
My Audience Publish or Refresh Encountered an Error After I Deleted an Attribute
Deleting an attribute used by a published audience causes an error when trying to republish. Always know how deleting an attribute affects an audience before performing the delete.
I Want to Use Numeric Ranges to Segment My Audiences
Use user-created attributes to map information for use in Audience Builder. After you make this information available to Audience Builder, use custom selection criteria to create your numeric ranges.
I Received a Successful Email Notification for My Attribute. However, I Receive No Values for a Unique Value or a 0 Count for a Raw Attribute.
The automation refreshing your data encountered an error or didn’t yet complete the process. Check the status of the automation in Automation Studio. Contact your Salesforce admin for help if necessary.
I Can’t Run Audience Builder in My Business Unit
Audience Builder requires configuration at the enterprise account level before you can use it in a business unit. Make sure that you or your Engagement admin correctly configured Audience Builder and ran the refresh automation at least one time. Contact your account executive, if needed.
