Engagement Campaign FAQs

Where are my old Campaigns? I don't see them on the campaign Overview tab.

Campaigns that contain an email that has been sent automatically have their status set to Deployed. By default, the Overview tab only shows Campaigns with a status of In Process. To view older campaigns that have a status of Deployed, simply adjust the filter in the upper left.

Setting the campaign status to Deployed now happens automatically when associated emails are sent. This feature was enabled in January 2014.

What’s the difference between the campaign Overview tab and the Campaign Summary tab?

The campaign Summary tab is the campaigns list view originally implemented when Campaigns launched. It has columns for Campaign Code, Last Activity, and Next Activity. The campaign Overview tab has a column for Campaign Status, Deployment Date, Campaign Owner, and, if enabled, Approval status.

What’s the difference between the Campaign status and Approvals status columns on the Campaign Overview?

Campaign status has two options: In Process or Deployed. Each campaign starts by default in the In Process state. After the first job is sent, the status changes to Deployed. The approval status displays these states on the Approvals tab: Draft, Submitted, Reviewed, Approved, Returned, and Withdrawn.

What’s the difference between the Campaign Planning Calendar and the calendar in Marketing Cloud Engagement?

You use the Campaign Planning Calendar to schedule future campaigns. The calendar in Marketing Cloud Engagement shows past, current, and near future activity, past sends, and scheduled sends.

Why don’t I see my storyboard data when I open a campaign?

To load the storyboard data for a campaign, open the campaign and click STORYBOARD.

Can I associate a campaign to a Salesforce data extension?

No, data extensions that live in the Salesforce data extension folder aren’t available to relate to a campaign.