Troubleshooting Guide

Review troubleshooting tips for Marketing Cloud Connect for Marketing Cloud Engagement.

• Initiate Logging
  Marketing Cloud Connect for Marketing Cloud Engagement includes an option for logging all package-related API calls and associated details, which is useful for monitoring and troubleshooting. Enable the log through the Marketing Cloud Connect Configuration page.
• Troubleshoot Email Sends and Tracking in Marketing Cloud Connect
  Tips for troubleshooting sending emails and tracking with Marketing Cloud Connect for Marketing Cloud Engagement.
• Troubleshoot Installation and Configuration
  Tips for troubleshooting installation and configuration with Marketing Cloud Connect for Marketing Cloud Engagement.
• Troubleshoot API Calls and Data Load Jobs
  Tips for troubleshooting bulk API calls and data load jobs, and using API request logs with Marketing Cloud Connect for Marketing Cloud Engagement.
• Troubleshoot User Access and Permissions
  Tips for troubleshooting user access and permissions with Marketing Cloud Connect for Marketing Cloud Engagement.
• Advanced Troubleshooting
  Tips for advanced troubleshooting with Marketing Cloud Connect for Marketing Cloud Engagement.