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            Create a WhatsApp Carousel Message

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            1. Salesforce Help
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            3. Engagement: Journey Builder and Automation Studio

            Create a WhatsApp Carousel Message

            Simplify complex information and guide customers through product demonstrations using the interactive WhatsApp Carousel Template. For example, if a customer is interested in your apparel offers, send them a carousel featuring up to 10 selected items. Each item can include an image or video, offer details, and a Call to Action to streamline the buying process. This template supports up to 10 cards.

            Required Editions

            User Permissions Needed
            To create messages: Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher
            To manage journeys: Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher
            Note
            Note Carousel messages are supported only in accounts with Unified Messaging. For more information, contact your Account Executive.

            Before you create a carousel message, complete these tasks.

            1. In Content Builder, select Create | Chat Messaging | WhatsApp Template Message.
            2. Select the carousel template you created in the WhatsApp Business management console.
            3. Select the language you want to use, then click Next.
            4. Enter the body text and replace the variable values.
            5. In the Carousel section, click the Edit icon to customize the card.
              1. Select the image or video you want to use as the header, based on the media type you selected when creating the template.
              2. If the message body contains text variables, enter the text to replace the variables.
              3. Add button details to prompt customer actions such as quick reply, phone number, or URL. Each card can include up to two of these buttons, and at least one button is required.
            6. Click Proceed.
            7. Repeat step 5 to personalize each card.
            8. (Optional) In the Carousel section, drag the cards to rearrange them in the desired order.
            9. Save your changes.

            After you create a session message, add it to a journey. Events generated by reply messages are returned to Journey Builder as events. You can also retrieve details about these events in data extracts, Event Notification Service events, or Data 360 extracts.

             
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