Give your customers a list of options during a conversation by using WhatsApp list
messages in Marketing Cloud Engagement journeys. For example, if a customer sends you a message
asking to reorder a product that they've previously purchased, your response can include a list of
their most recent purchases.
Configure the header, body, and footer for the session message.
Under List Button, for Button Text, enter the text that appears on
the button that customers click to view the list.
Under Sections, specify an optional section title and description.
The title and description appear above the list entries for the section.
For Button Label, enter the text that appears on the button that
customers click to begin the flow.
Configure the items that you want to appear in the list. For each list item, configure
these components.
For Row Title, enter the title of the list item.
If you want to include additional text below the title of the list item, enter the text
in the Row Description field.
For Pass Back Value, enter a unique value.
The value that you specify in this field isn't visible to customers. When your customer
selects an item from a list, the pass back value is sent to Event Notification Service (ENS).
You can use this value in decision points in the current journey or to trigger other
journeys.
To add another section, click Add Section, and then configure the
list items for that section.
Sections are helpful for organizing list items. You can create up to 10 sections. The
total number of list items across all sections can't be greater than 100.
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