Create Messages in MobileConnect

Use one of the templates in Marketing Cloud Engagement.

After the message is created, it takes several minutes to activate, send, or schedule the message.

Tip To test a message, click Perform Test to activate the keyword and confirmation message for 60 minutes. When you text that keyword to the code, you receive the confirmation message.

Note If you don't see templates in MobileConnect that you want to use, contact your Salesforce account representative.

• Message Content Considerations
  Some content considerations to keep in mind are character sets and character limits in MobileConnect.
• Considerations for Using Engagement Shortener in India
  Before using the Marketing Cloud Engagement shortener, keep these considerations in mind.
• MobileConnect and Journey Builder
  Before using MobileConnect with Journey Builder in Marketing Cloud Engagement, complete these prerequisites and review the information regarding personalization.
• Use MobileConnect with Automation Studio
  You can create three different automations in Automation Studio for MobileConnect: Import Mobile Contacts, Refresh Mobile Filtered List, and Send SMS Contacts.
• Create a MobileConnect SMS or MMS Message
  Create and send engaging messages using templates in Marketing Cloud Engagement. MMS is only available in the United States.
• Data Extension Sends
  Improve audience segmentation and filtering for your MobileConnect messages. Use attributes and information stored in Marketing Cloud Engagement data extensions.
• Create an Outbound Message in MobileConnect
  Use the Outbound Message template to create and send an SMS message to your subscribers in Marketing Cloud Engagement.
• Create a Text Response Message in MobileConnect
  Use the Text Response template to send an automatic response to incoming SMS messages with a specific keyword in Marketing Cloud Engagement.
• Create a Vote or Survey Message in MobileConnect
  Invite people to vote or respond to a one-question survey via SMS in Marketing Cloud Engagement.
• Create a Mobile Opt-In Message in MobileConnect
  Use the Mobile Opt-in template to invite people to subscribe to your SMS or MMS messages. For example, in-store signs can prompt people to opt in. The Mobile Opt-in template defines the code and keyword combination, the message they receive, and other information.
• Create an Info Capture Message in MobileConnect
  Prompt recipients to provide information in Marketing Cloud Engagement. This information is stored as attributes on the contact record.
• Create an Outbound Media Message in MobileConnect
  Create and send an MMS message to your subscribers in Marketing Cloud Engagement. The Outbound Media template is available only in the United States and Canada.
• Create a Media Response Message in MobileConnect
  Create an MMS response that is sent automatically to incoming messages in Marketing Cloud Engagement.
• Create an Email Opt-In Message in MobileConnect
  Use the Email Opt-in template in Marketing Cloud Engagement to invite people to subscribe to your email messages. In-store signs can prompt people to opt in. The Email Opt-in template defines the code and keyword combination, the message that responders receive back, and so on.
• Create a Send Email Message in MobileConnect
  Use the Send Email template in MobileConnect to invite people to subscribe to your email messages.
• Create an SMS Keyword Opt-Out Message in MobileConnect
  Use the SMS Keyword Opt-out template to unsubscribe Australian contacts and subscribers from receiving SMS messages in MobileConnect.
• Use Cases
  Use cases are things you can do in MobileConnect to expand its functionality and the reach of your messages.
• Message Statuses
  MobileConnect message send statuses include: