Requesting an SMS Custom Domain for Shortened Links

Instead of using a generic Salesforce domain, enhance your brand recognition by using a custom domain for links shortened with the Marketing Cloud Engagement shortener. Each business unit can have one custom domain. After your custom domain is set up, all links that are in scheduled and in-progress sends use the custom domain.

Note To set up a custom domain, contact your account executive or Salesforce Customer Support. Setting up a custom domain usually takes 1–2 weeks. For more information, see Configure an SMS Custom Domain for Marketing Cloud Engagement Shortener.

Before configuring a custom domain, keep these considerations in mind.

• You can use a single domain across multiple business units (MIDs) within the same Marketing Cloud stack. However, each business unit supports only one SMS custom domain.
• To configure an SMS custom domain, you must have a Private Domain SKU.
• An SMS custom domain requires a dedicated DNS that isn't shared with email or other services.
• The custom domain configuration is different for email authentication and SMS URL branding. Submit a separate support request for each use case.
• If you have an existing private domain, you can use it by purchasing an SKU and delegating the domain to Salesforce.
• To disable an existing domain, contact Salesforce Customer Support. After it's disabled, the links use a generic Salesforce domain.