Create a Media Response Message in MobileConnect

Create an MMS response that is sent automatically to incoming messages in Marketing Cloud Engagement.

Note

• Images must be GIF, JPEG, JPG, or PNG files. The maximum file size is 300 KB.
• Videos must be AVI, MPG, MPEG, or MOV files. The maximum file size is 1 MB.
• Audio must be MP3, WAV, MP4, 3GP, 3GPP, or AMR files. The maximum file size is 1 MB.

1. On the MobileConnect Overview screen, click Create Message.
2. Select the Media Response template.
3. Enter a name for the message.
4. Select the short or long code to use.
5. Select or create the keyword.
6. Move to the next page, and then select the multimedia or upload a file.
7. Enter the message.
8. Enter the rest of the information.
9. Move to the next page and review the message information.
10. Set the dates that the message is active.
11. Set the keyword response window, which determines when the message interacts with incoming messages.
12. Schedule or send the message.