Manage Messages

Review message activity in MobileConnect to determine which contacts received your message, where any errors occurred, and what changes to make to improve the effectiveness of your campaigns. Message activity includes a summary of successful sends, sends with errors, and other information.

• Edit a Message
  You can edit a scheduled message. For an in-progress message, inactivate it to stop the sends. Then, make a copy of the inactive message and edit the copy. Changes apply to the message's future sends.
• Inactivate a Message
  You can inactivate a message after evaluating its send status in MobileConnect.
• Copy and Reuse a Message
  Once you copy a message in MobileConnect, you can make further edits and send the SMS or MMS message as necessary.
• Review Undelivered Messages in MobileConnect
  Use a SQL query activity in Automation Studio to retrieve information about undelivered SMS messages. This information shows only messages that failed to reach the mobile device.
• Review Specific Message Activity
  After you send, schedule, or activate a message in MobileConnect, you can get information about that message’s activity.
• MobileConnect Reports
  You can use three MobileConnect reports available in Marketing Cloud Engagement.