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Supported and Unsupported Markets in MobileConnect
Review the definitions and lists of supported and unsupported markets for Marketing Cloud Engagement.
Supported Market Requirements
To be listed as a supported market for SMS messages sent from Salesforce, your country must meet these requirements.
- Deliverability rates must meet or exceed 70% from each of these senders: Salesforce, tier 1 international partners, and all major network carriers.
- Messages must be delivered to at least 10% of the market's population.
- One-way messages sent with numeric or alphanumeric codes must be measurable by Salesforce and tier 1 international partners. These messages must also exceed the 70% deliverability rate.
- Salesforce only supports code types and messaging programs that maintain regulatory compliance and customer trust.
Supported Markets
These countries and regions are where Marketing Cloud has an established relationship with an aggregator to support the sending of SMS messages. Engagement product and support teams can help you send SMS messages and troubleshoot sending issues.
| Supported Markets |
|---|
| Albania |
| Algeria |
| Argentina |
| Australia |
| Austria |
| Bahrain |
| Belarus |
| Belgium |
| Bosnia and Herzegovina |
| Brazil |
| Bulgaria |
| Canada |
| Chile |
| Columbia |
| Costa Rica |
| Croatia |
| Cyprus |
| Czech Republic |
| Denmark |
| Dominican Republic |
| Ecuador |
| Egypt |
| Estonia |
| Finland |
| France |
| Germany |
| Ghana |
| Greece |
| Honduras |
| Hong Kong |
| Hungary |
| Iceland |
| India |
| Indonesia |
| Ireland |
| Israel |
| Italy |
| Japan |
| Jordan |
| Kenya |
| Kuwait |
| Latvia |
| Lebanon |
| Liechtenstein |
| Lithuania |
| Luxembourg |
| Macau |
| Malaysia |
| Mexico |
| Morocco |
| Mozambique |
| Netherlands |
| New Zealand |
| Nigeria |
| Norway |
| Oman |
| Pakistan |
| Paraguay |
| Peru |
| Philippines |
| Poland |
| Portugal |
| Qatar |
| Romania |
| Russia |
| Saudi Arabia |
| Serbia |
| Singapore |
| Slovakia |
| Slovenia |
| South Africa |
| South Korea |
| Spain |
| Sri Lanka |
| Sweden |
| Switzerland |
| Taiwan |
| Thailand |
| Trinidad and Tobago |
| Turkey |
| Ukraine |
| United Arab Emirates |
| United Kingdom |
| United States |
| Uruguay |
| Venezuela |
| Vietnam |
| Zimbabwe |
Unsupported Markets
These countries or regions are locations where Marketing Cloud doesn’t formally support SMS sending. You can send messages to unsupported markets, but Engagement product and support teams can’t troubleshoot any issues.
| Unsupported Markets |
|---|
| Azerbaijan |
| Afghanistan |
| Andorra |
| Angola |
| Anguilla |
| Armenia |
| Aruba |
| Bahamas |
| Bangladesh |
| Barbados |
| Belize |
| Benin |
| Bermuda |
| Bolivia |
| Botswana |
| British Virgin Islands |
| Brunei Darussalam |
| Burkina Faso |
| Cabo Verde |
| Cambodia |
| Cameroon |
| Cayman Islands |
| Central African Republic |
| Chad |
| China |
| Comoros |
| Côte d'Ivoire |
| Democratic Republic of the Congo |
| Dominica |
| El Salvador |
| Ethiopia |
| Fiji |
| French Guiana |
| French Polynesia |
| Gabon |
| Gambia, The |
| Georgia |
| Gibraltar |
| Greenland |
| Grenada |
| Guadeloupe |
| Guam |
| Guatemala |
| Guernsey |
| Guinea |
| Guinea-Bissau |
| Guyana |
| Haiti |
| Iraq |
| Isle of Man |
| Jamaica |
| Jersey |
| Kazakhstan |
| Kosovo |
| Kyrgyzstan |
| Lao People's Democratic Republic |
| Liberia |
| Libya |
| Madagascar |
| Maldives |
| Mali |
| Malta |
| Martinique |
| Mauritania |
| Mayotte |
| Monaco |
| Mongolia |
| Montenegro |
| Montserrat |
| Namibia |
| Nepal |
| Nicaragua |
| Niger |
| North Macedonia |
| Northern Mariana Islands |
| Palestinian Territories |
| Panama |
| Papua New Guinea |
| Republic of Moldova |
| Réunion |
| Rwanda |
| Saint Barthélemy |
| Saint Kitts and Nevis |
| Saint Lucia |
| Saint Martin |
| Saint Pierre and Miquelon |
| Saint Vincent and the Grenadines |
| Samoa |
| São Tomé and Príncipe |
| Senegal |
| Sierra Leone |
| Somalia |
| Sudan |
| Suriname |
| Syria |
| Tajikistan |
| Timor-Leste |
| Togo |
| Tonga |
| Tunisia |
| Turkmenistan |
| Turks and Caicos Islands |
| Uganda |
| United Republic of Tanzania |
| Uzbekistan |
| Vanuatu |
| Wallis and Futuna |
| Yemen |
| Zambia |
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