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Quiet Notifications in MobilePush
Quiet notifications for iOS 12 and later versions are enabled but not shown to the user as an alert. Instead, notifications go to the notification center without an alert, badge, or sound, and the user must swipe to see their notifications for an app. Users do not opt out, but notifications are delivered to the notification center to be viewed later. Users can determine their level of engagement for a specific app.
Key Facts
- App developers enable quiet notifications, and they not enabled in the Marketing Cloud Engagement or the SDK.
- Devices on SDK version 6.2.x or later can track quiet notification status.
- iOS 12 and later versions support quiet notifications.
- Android does not currently support quiet notifications.
Send Quiet Notifications
When your app developer enables quiet notifications in MobilePush, app users on devices with iOS 12 or later can choose whether their notifications are delivered prominently or quietly. Users can make this selection when they download the app, in the notification center, or in the app settings.
Once quiet notifications are enabled, users can re-enable prominent notifications by navigating to settings. The QuietPushEnabled attribute allows you to identify those contacts whose devices have quiet push enabled. Create a filtered list and use QuietPushEnabled with the following filter criteria:
- is True: All contacts who have quiet push enabled.
- is False: All contacts who do not have quiet push enabled. Android devices are false.
- is not null: All contacts who have quiet push enabled or disabled.
- is null: All existing contacts in the system who have not made a registration call after this feature was implemented in August 2019. It is also null for all apps and devices that are not running on SDK 6.2.x versions or later.
| Scenario | Filter Criteria |
|---|---|
| A new user downloads the app and selects to receive their notifications quietly. |
|
| User later decides to deliver push notifications as normal, not quietly. |
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| User then decides to completely opt out of push notifications. |
|
