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Review MFA Enrollment Status for Marketing Cloud Engagement
Review the multi-factor authentication (MFA) enrollment status of users in your account to see who hasn't registered a verification method yet.
Note For most tenants, Salesforce has integrated MFA into the login experience and it can’t be
disabled. If MFA hasn’t been enforced for your tenant yet, Salesforce strongly recommends that
you enable it on your own as soon as possible. See Enable and Require MFA for Marketing Cloud Engagement for more information.
- Log in to Engagement.
- Hover over your name and click Setup.
- Click Users, then select the User section in the sidebar.
- Make sure the filter for this screen is set to All Users.
-
Review the MFA column for status information. Users who registered a verification method
have a status of Enrolled. Users who haven’t registered a method have a status of Not Enrolled.
These users aren't able to access their account until they do register a method.
Note If you previously enabled MFA but Salesforce hasn't enforced it for your tenant yet, an Engagement admin can opt to disable MFA. Before doing so, give all users who opted in a chance to unregister their verification methods. If you disable MFA before that happens, users still show as Enrolled for MFA.
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