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Market to Your Customers with Account Engagement
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            Use Account Engagement Actions in Agentforce

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            1. Salesforce Help
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            3. Marketing Cloud Account Engagement

            Use Account Engagement Actions in Agentforce

            Create a dedicated Account Engagement Lead Management Agent with Agentforce actions. View and update prospect records and add them to nurture campaigns from anywhere in Salesforce.

            Required Editions

            Available in: all Account Engagement editions with Salesforce Enterprise, Performance, and Unlimited editions
            User Permissions Needed
            To deploy Agentforce actions for Account Engagement:

            APEX Class Access to:

            • getB2BEngagementStudioProgram
            • getB2BMarketingListMemberships
            • getB2BMarketingLists
            • signUpProspectB2BMarketingLists
            • upsertB2BProspect
            • viewB2BProspect

            Before you begin:

            Allow for up to an hour for an action to deploy. An Agentforce action can’t be deleted after you deploy it. Each time an agent uses an action, standard credits are consumed.

            1. Deploy actions to Agentforce from Account Engagement.
              1. Open Account Engagement Settings.
              2. Under Agentforce Actions for Account Engagement, click Deploy Actions.
              3. Confirm your choice, and then click Close.
            2. In Salesforce, add the Account Engagement actions to an Agentforce Topic.
             
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