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DMO Mappings for Reengagement Trigger

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DMO Mappings for Reengagement Trigger

For the reengagement trigger, map profile, engagement, and contact point DMOs with your customer data.

This table lists all the DMOs to be mapped for the reengagement trigger.

Category Data Model Object (DMO) Required Fields
Profile Individual DMO (ssot__Individual__dlm)
  • First Name (ssot__FirstName__c)
  • Last Name (ssot__LastName__c)
  • Individual ID (ssot__Id__c)
Engagement Sales Order DMO (ssot__SalesOrder__dlm)
  • Sold To Customer (ssot__SoldToCustomerId__c)
  • Order Start Date (ssot__OrderStartDate__c)
Engagement Product Browse Engagement DMO (ssot__ProductBrowseEngagement__dlm)
  • Engagement Date Time (ssot__EngagementDateTm__c)
  • Individual (ssot__IndividualId__c)
  • Device Locale (ssot__DeviceLocaleId__c)
Contact Point Contact Point Email DMO (ssot__ContactPointEmail__dlm) (when the channel is selected)
  • Email Address (ssot__EmailAddress__c)
  • Party (ssot__PartyId__c)
Contact Point Contact Point Phone DMO (ssot__ContactPointPhone__dlm) (when the channel is selected)
  • Telephone Number (ssot__TelephoneNumber__c)
  • Party (ssot__PartyId__c)
 
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