You are here:
Set Up an Abandoned Product Browse Trigger
Configure an abandoned product browse trigger to engage shoppers who view products or product categories, but leave without adding items to their cart or making a purchase.
Required Editions
| Available in: Salesforce Enterprise and Unlimited Editions with Marketing Cloud Next Growth Edition or Advanced Edition |
| User Permissions Needed | |
|---|---|
| To set up abandoned product browse triggers: | Marketing Triggers Admin permission set |
Before you begin, map customer data from your application with the required Data Model Objects (DMOs). For the data model object mappings used by this trigger, see DMO Mappings for Abandoned Product Browse Trigger.
- From Setup, in the Quick Find box, enter Marketing Features, and then select Triggers.
- In the Abandoned Product Browse trigger, click Manage Configuration.
- From the set up page, turn on the trigger.
-
In the Map Data to Data Model Objects (DMOs) section, verify that all required
DMOs are mapped with your customer data.
A check mark next to the DMO indicates that it has been mapped correctly.
-
In Set Conditions, set the Inactivity Period, which is
the time to wait after a customer’s last interaction before this trigger
activates.
Set a value between 10 minutes and 7 days.
-
In Manage Frequency, set the Job Frequency value and
unit (minutes, hours, or days).
Job frequency is how often the system evaluates eligible customers and runs the trigger job. Specify a value in minutes (10–59), hours (1–23), or days (1–7).
-
In the Select Channels section, choose one or more channels to send trigger
messages, such as Email, SMS or RCS, or WhatsApp.
Make sure that the relevant channels are set up in the org.
After setup, marketers can use the Abandoned Product Browse automation event in flows and personalize messages with these fields: Engagement date, Individual ID, First Name, Last Name, Locale, Email Address, Whatsapp Number, SMS and RCS Number, Device ID (MAM), Product SKU, Product Name, Product Image URL, PDP URL, Product Category, Product Subcategory, Current Price.
This event provides browse-event context in the flow resource, including shopper and product details so that marketers can create more relevant journeys, such as sending browse reminders only for higher-value products.
- DMO Mappings for Abandoned Product Browse Trigger
For the abandoned product browse trigger, map profile, engagement, and contact point DMOs with your customer data. Some engagement DMOs require a specific value to be used for a DMO.
