Set Up RCS in Marketing Cloud Next

Reach customers directly in their native messaging app with interactive, rich-media content, including rich cards, carousels, and suggested actions.

Note RCS messaging requires a verified RCS Business Agent registered with carriers and an RCS-compatible mobile device for pre-launch testing.

1. From Setup, in the Quick Find box, enter RCS, and then select RCS Sender Agents.
2. Install the required managed packages for consent and engagement.
3. Request a new RCS agent by selecting the country, traffic origin, and agent use case. See Set Up RCS Agent.
4. Verify your agent connectivity by adding a test number and sending a test message.
5. Upload supporting media and documents based on the selected country, and then launch your RCS agent. See Supported Countries and Compliance.
6. Set up preferences and customer consent keywords.