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监控分布式市场营销消息的性能
有几种不同的方法来了解谁在使用分布式市场营销和提醒发送的消息方面进行参与。您可以使用统一参与历史记录仪表板查看单个记录页面上的参与数据,或使用获取参与见解汇总客服人员工具。

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有几种不同的方法来了解谁在使用分布式市场营销和提醒发送的消息方面进行参与。您可以使用统一参与历史记录仪表板查看单个记录页面上的参与数据,或使用获取参与见解汇总客服人员工具。
| 适用于:Salesforce Enterprise 和 Unlimited Edition,带有 Marketing Cloud Next Growth 或 Advanced Edition 和 Einstein for Sales、Einstein for Service 或 Einstein Platform 加载项 |
如果在贵组织中设置了统一参与历史记录,Salesforce 管理员可将仪表板组件添加到记录页面。使用此组件,以在查看潜在客户、联系人和客户记录时快速了解参与亮点。请参阅打开统一参与历史。
使用“获取参与见解汇总客服人员”工具,要求客服人员返回显示参与度最高的已分发消息的个人列表。参与见解是可操作的,使您能够跟进最有前途的潜在客户。请参阅获取参与见解汇总。

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