For successful delivery across all mobile carriers, adhere to file format and size
requirements.
Required Editions
Available in: Available in: Salesforce Enterprise and
Unlimited Editions with Marketing Cloud Next
Growth or Advanced Edition and the Salesforce
Message Credits - SMS add-on
Supported Media Types for MMS
Media Type
Supported Formats
Maximum File Size
Image
.jpeg, .jpg, .png, .gif, .tiff
500 KB
Video
.mp4, .mov, .avi, .mpg, .mpeg, .mp4, .mpeg
500 KB
Audio
.mp3, .wav, .mp4, .3gp, .3gpp, .amr
500 KB
Document
.vcf
500 KB
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