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Manage Your Marketing Cloud Engagement SMS Codes in Marketing Cloud Next
Use your existing United States and Canada Marketing Cloud Engagement SMS short codes and long codes in Marketing Cloud Next. By sharing codes across platforms, you can unify your messaging strategy and manage outbound and inbound traffic for both Journey Builder and Flows from a single code.
Considerations
- Recreate blockout windows, and the opt-in, opt-out, and help keywords and their associated response messages in the next-gen app. These objects don't migrate from Engagement.
- After you've shared codes, consent is managed in Marketing Cloud Next for both apps. After you've migrated SMS codes, create any keywords in the next-gen app.
- From Setup, use the Quick Find to search for Marketing Cloud Engagement and select Connect Data.
- Go to the SMS Readiness for Marketing Cloud Next section and click Manage.
- Select the US and Canada codes that you want to share.
- Click Share Codes.
- After you get an email confirmation that your codes are active, configure consent for each code.
- Use the Quick Find to search for SMS Codes.
- Select a code and go to the Consent tab.
- Recreate blockout windows, and the opt-in, opt-out, and help keywords and their associated response messages.
- After you configure consent, go to the Details tab.
- In the Capabilities section, click Activate.
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Configure default incoming messages. In the Process Incoming
Messages section, select your default app for incoming messages.
- Engagement: Routes all unsolicited incoming messages (that aren't actively waiting for a next-gen Flow) directly. Any custom campaign keywords that you've built in Engagement route through MobileConnect.
- Conversational Messaging: All unsolicited incoming messages route directly to Service Cloud for agent conversations. If you select this option, incoming default messages don't route to Engagement.
- Save your changes.
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