Use offer groups to organize offers for contextual delivery and ensure that customers
receive targeted promotions at specific touchpoints in their journey. An offer group categorizes
and bundles related offers. You can assign a single offer to one or more groups to support
targeted delivery and reuse across different engagement channels and experiences.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited,
and Developer Editions with Real-Time Offer Management
On the offer creation page, use the Offer Group field to assign the offer to a group. Only
active offer groups appear in the dropdown. This assignment categorizes the offer correctly
for contextual communications and helps the right promotions reach the right customers.
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