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Configure Reply Mail Management for a Unified Messaging Domain
Automatically reply to incoming email messages, delete unwanted responses, and forward messages to a specific inbox to review later.
| Available in: Lightning Experience |
| Available in: Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
- From Setup, in the Quick Find box, enter Authenticated Domains, and then select Authenticated Domains.
- Click the dropdown next to the domain you want to use and select See Details.
- Select Reply Mail Management.
- Choose whether to delete automatic replies and out-of-office messages automatically.
-
Choose whether to forward other responses to a specific inbox, then choose the email
address to receive the messages.
If you don’t specify an email address, incoming messages are logged and deleted.
- Save your changes.
After you enable this feature, RMM evaluates all manual replies. If a reply includes any of these terms in the first 200 characters of the email body, the email address that sent the reply is unsubscribed.
- unsub
- unsubscribe
- opt-out
- remove
- stop
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