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Unified Messaging
Configure Reply Mail Management for a Unified Messaging Domain

Configure Reply Mail Management for a Unified Messaging Domain

Automatically reply to incoming email messages, delete unwanted responses, and forward messages to a specific inbox to review later.

Available in: Lightning Experience
Available in: Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions
Not supported in Government Cloud Plus
  1. From Setup, in the Quick Find box, enter Authenticated Domains, and then select Authenticated Domains.
  2. Click the dropdown next to the domain you want to use and select See Details.
  3. Select Reply Mail Management.
  4. Choose whether to delete automatic replies and out-of-office messages automatically.
  5. Choose whether to forward other responses to a specific inbox, then choose the email address to receive the messages.
    If you don’t specify an email address, incoming messages are logged and deleted.
  6. Save your changes.

After you enable this feature, RMM evaluates all manual replies. If a reply includes any of these terms in the first 200 characters of the email body, the email address that sent the reply is unsubscribed.

  • unsub
  • unsubscribe
  • opt-out
  • remove
  • stop
 
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Salesforce Help | Article