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Manage RCS Consent in Unified Messaging
Unified Messaging manages consent to the RCS channel with communication subscriptions. If a recipient opts out of an RCS channel, they opt out of all communication subscriptions that are mapped to that RCS channel and agent.
| Available in: Lightning Experience |
| Unified Messaging for RCS is available in: Enterprise and Unlimited Editions for Service Cloud and Marketing Cloud Next Growth and Advanced Editions with RCS add-on. |
| Not supported in Government Cloud Plus |
- In the RCS agent details page, click the Consent tab and set the consent opt-in status to Explicit or Double Opt-in.
- If you selected Double Opt-in, optionally modify the Double Opt-in Prompt. Subscribers receive this message to confirm their opt-in before they can receive messages from the selected number.
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For Consent Keyword Settings, enter the keywords and messages that enable opt-in, opt-out, and help conversations with subscribers.
All languages default to the keywords that you enter here.
- To include language-specific keywords and messages, click Add Language-Specific Consent Keywords and enter the text for other languages.
- Save your changes.
After you set up consent, you can start creating RCS messages and automate them with flows.
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