You are here:
RCS Consent Keywords
Use this information to create your opt-in, opt-out, and help text for your RCS messages.
| Available in: Lightning Experience |
| Salesforce Enterprise and Unlimited Editions for Service Cloud and Marketing Cloud Next Growth and Advanced Editions with RCS add-on. |
| Not supported in Government Cloud Plus |
Opt-In Keywords
Review the confirmation messages and opt-in keywords that allow users to enroll in your campaign.
Where required by local regulations, include disclosures such as message frequency and message and data rates in your consent responses.
| Language | Standard Keywords | Response Text |
|---|---|---|
| English | START, UNSTOP, YES, SUBSCRIBE | Thanks for subscribing to [Program Name] alerts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. |
| Spanish | ALTA, SI, SUSCRIBIR | Gracias por suscribirte a Alertas de [Program Name]. Ahora comenzarás a recibir mensajes nuestros. Responde BAJA para darte de baja, o AYUDA para obtener asistencia. |
| Portuguese | INICIAR, SIM, SUBSCREVER | Obrigado por se inscrever em Alertas de [Program Name]. Você agora começará a receber mensagens nossas. Responda PARE para cancelar a inscrição ou AJUDA para obter ajuda. |
| French | DEBUT, OUI, ABONNER | Merci pour votre abonnement aux Alertes [Program Name]. Vous allez maintenant commencer a recevoir nos messages. Repondez ARRET pour vous desabonner ou AIDE pour obtenir de l'aide. |
| German | JA, ANMELDEN | Dank für Ihre Anmeldung bei [Program Name] Alerts. Sie erhalten ab sofort Nachrichten von uns. Antworten Sie mit STOPP, um sich abzumelden, oder mit HILFE, um Hilfe zu erhalten. |
Opt-Out Keywords
Review the automated cancellation messages and opt-out keywords that allow users to unsubscribe from your campaign.
| Language | Standard Keywords | Response Text |
|---|---|---|
| English | STOP, UNSUBSCRIBE, CANCEL, END, QUIT | You have been unsubscribed from [Program Name] alerts and will no longer receive messages. Reply START to opt back in or HELP for assistance. |
| Spanish | BAJA, PARAR, CANCELAR | Te has dado de baja y no recibirás más mensajes. Responde ALTA para volver a suscribirte o AYUDA para obtener asistencia. |
| Portuguese | PARE, SAIR | Voce foi cancelado e não receberá mais mensagens. Responda INICIAR para se inscrever novamente ou AJUDA para obter ajuda. |
| French | ARRET, ANNULER | Vous êtes désabonné et ne recevrez plus de messages. Répondez DEBUT pour vous reabonner ou AIDE pour obtenir de l'aide. |
| German | STOPP, ENDE, ABMELDEN | Sie wurden abgemeldet und erhalten keine Nachrichten mehr. Antworten Sie mit JA, um sich erneut anzumelden, oder mit HILFE, um Hilfe zu erhalten. |
Help Keywords
Review the automated assistance messages and help keywords that allow users to request support. HELP responses should identify the program name and provide direct support contact details.
| Language | Standard Keywords | Response Text |
|---|---|---|
| English | HELP, INFO | [Program Name] alerts: For support, contact support@brand.com or +1-XXX-XXX-XXXX. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe anytime. |
| Spanish | AYUDA | Alertas de [Program Name]: Para obtener ayuda, contacta support@brand.com o +34-XXX-XXX-XXX. La frecuencia de mensajes puede variar. Pueden aplicarse tarifas de mensajes y datos. Responde BAJA para darte de baja en cualquier momento. |
| Portuguese | AJUDA | Alertas de [Program Name]: Para suporte, contacte support@brand.com ou +351-XXX-XXX-XXX. A frequência de mensagens pode variar. Podem aplicar-se custos de mensagens e dados. Responda PARE para cancelar a inscricao a qualquer momento. |
| French | AIDE | Alertes [Program Name]: Pour obtenir de l'aide, contactez support@brand.com ou +33-XXX-XXX-XXX. La frequence des messages peut varier. Des frais de message et de données peuvent s'appliquer. Repondez ARRET pour vous desabonner à tout moment. |
| German | HILFE | [Program Name]-Benachrichtigungen: Für Support kontaktieren Sie support@brand.com oder +49-XXX-XXX-XXX. Die Nachrichtenfrequenz kann variieren. Nachrichten- und Datentarife können anfallen. Antworten Sie jederzeit mit STOPP, um sich abzumelden. |
本文章是否解决您的问题？
请与我们共享您的想法，以便我们进行改进！
