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Request a 10-Digit Long Code for the United States
You can request a 10-digit long code for sending SMS messages in the United States. Processing your code request can take up to 2 business days, depending on how long it takes for carriers and aggregators to provide approval.
Note 10-digit long codes are only supported in the United States. However, you can use a
United States 10DLC number to send messages to Canadian phone numbers.
| Available in: Lightning Experience |
| Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
Important SMS Messaging in the United States and Canada is highly
regulated by US and CA carriers and applicable laws. Salesforce supports the use of
sanctioned, carrier-approved sender codes only for US and CA SMS messaging. Review these
guidelines and restrictions for using sender codes for SMS sending in the United States
and Canada. The information provided doesn’t, and isn’t intended to, constitute legal
advice. All information is only for general informational purposes. Consult your own legal
counsel for guidance on use cases and applicable legal and industry requirements. The
overall registration process can take several weeks, so make sure to plan ahead.
- Before you start, verify that you have a registered brand and submitted your campaign request.
- From Setup, in the Quick Find box, enter SMS, and then select SMS Codes.
- Click Request Code.
- Select United States or Canada as the country.
-
Select 10-digit Long Code for the code type, and then click
Next.
10DLC numbers are restricted to domestic messaging. You can only exchange messages with numbers within the same country.
- Enter the total number of unique phone numbers that you want to purchase.
- Select a registered brand and campaign.
- For Selection Preference, select Any to automatically provision the fastest available numbers, or filter by a specific Location, Number prefix, or Zip Code.
- Review the regulatory compliance notices, and then click Next.
-
If you're requesting 10 or more code, provide a business justification.
For example, "We’re requesting multiple codes to validate message routing across different regions."
- Submit the request.
You can save up to 10 drafts of your requests for brands, campaigns, and codes. Track your progress on the Open Requests tab of the SMS Codes page, where these statuses appear.
- Inactive: A code is available but you must provide more information before it can be activated. These codes can't be used to send SMS messages.
- Active: The code is available and ready to use for sending SMS messages.
- Blocked: The code is blocked due to an expired contract or compliance violations. These codes can't be used to send SMS messages.
- Disabled: The code is no longer available. You can’t renew this code or use it to send SMS messages.
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