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Pause Traffic in a Unified SMS Channel
To troubleshoot your channel configurations, pause your messaging traffic. You can pause all traffic to the channel, or just pause sent or received messages via Flow and access to bots and human agents.
| Available in: Lightning Experience |
| Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
- In Setup, in the Quick Find box, enter SMS Codes, and then select SMS Codes.
- Click the SMS code that you want to deactivate.
- Click Deactivate next to one or both applications.
- Save your changes.
When traffic is paused, SMS can’t be sent from or to the number in question. Agents and bots receive errors if they try to send messages, and automated outbound or campaign messages aren’t delivered. Agents can mark open messaging sessions as inactive if you intend to resume traffic within 48 hours. The number is still associated with your channel in Salesforce, and it isn’t available for use in another channel or with a different business service provider.
When you’re ready to resume traffic, activate the capabilities on the same page in Setup. After 48 hours of paused traffic, all open sessions are ended. If traffic is resumed before 48 hours pass, agents and bots can continue to handle their open sessions.
