Set Up SMS Requirements by Country

To activate SMS sending, follow the self-service procurement process based on your country.

• Set Up SMS for Australia
  You can set up one-way sending or two-way sending for Australia. For one-way sending, set up an alphanumeric code either for your own brand or for other brands. For two-way sending, set up a long code. It can take up to 7 business days for the Australian Communications and Media Authority (ACMA) to approve a code request. After your request is approved, you’re added as a verified sender.
• Set Up SMS for India
  To send SMS messages in India and comply with Telecom Regulatory Authority of India (TRAI) regulations, upload your registered brand headers and templates in Salesforce Setup. This process verifies the SMS traffic through the Distributed Ledger Technology (DLT).
• Set Up SMS for Italy
  You can set up one-way sending or two-way sending for Italy. For one-way sending, set up an alphanumeric code either for your own brand or for other brands. For two-way sending, set up a long code. It can take up to 7 business days for the Autorità per le Garanzie nelle Comunicazioni (AGCOM) to approve a code request. After your request is approved, you’re added as a verified sender.
• Set Up SMS for the United States
  Learn how to request a brand, campaign, and SMS codes for sending SMS in the United States.
• Set Up SMS for Canada
  Learn how to request a short code for sending SMS in Canada.